Return & Exchange

Return & Exchange Policy

Epic Leathers has the best and seamless return & exchange policy so that our customers shop with ease.

  • Customer can Return or Exchange items within 07 days of receiving their order.
  • All items must be unused, unwashed, and undamaged (unless the item was damaged upon receipt).
  • If you are returning an item for a refund, we will refund the cost of the item only and not the original delivery cost (200).
  • We do not accept returns against refunds for custom orders.
  • Refunds are not available for items bought with a coupon code.
  • Items will only be exchanged up to the same amount. Any difference will be given as store credit.
  • Customized Orders will not be exchanged or returned.

Color Disclaimer

Please note the color of the actual product may slightly differ due to differences in screen resolution.

Payments

  • Cash On Delivery Not Applicable for Custom Orders
  • Online Bank Transfer

Order Cancellation

  • Order cancellation requests can be placed before order shipping. Once shipped, it cannot be canceled.

Exchange

  • Must be in original condition with packaging and tags attached.
  • If the item is defective or damaged during transit (Required images with original tags).
  • Received item is different than what was ordered (Required images with original tags).
  • Exchanges are subject to availability.
  • Personalized or other customized products may not be returned for a refund or exchange.

Refund Process

Customers can process their refund by sending an email to epicleathers@gmail.com

  • Must be in original condition with packaging and tags attached.
  • If the item is defective or damaged during transit (Required images with attached tags).
  • No refund will be issued if the product is missing its original tags, packaging, damaged, or overused.

Once we receive the product at our Fulfillment Center, we will inspect it and initiate reimbursements within 48 hours. The refund process may take 4-7 working days to reflect in your original payment method.

Important Notice

To process your exchange, we will need your order number, photos of the item, and other relevant details.

Note: If we receive an item that violates our exchange/return policy, your request will not be processed.